返金ポリシー

We provide brand new condition, used condition, refurbish condition and as-is condition robot & semiconductor products.
Under normal circumstances: new products with 1 year warranty, used products with 3 months warranty, refurbish products with 1 year warranty, and as-is products without warranty and not refund/return.

Before shipment
After payment, in order to ensure that you buy the correct products, we will send the detailed pictures of the products to your email for your confirmation before delivery. We will also confirm the warranty period of the product with you again.We will only ship after you confirm.

After receiving the products
1.If you find any damage after receiving the products, please contact customer service via info@iasrobot.com  or  iasautomation@hotmail within 24 hours of receiving the goods, and provide detailed pictures and videos. Our customer service will respond within 1-5 working days back to you.
2.If the products you received are not the goods you purchased, please contact customer service via info@iasrobot.com or iasautomation@hotmail.com within 24 hours of receiving the goods, and provide detailed pictures and videos. Our customer service will respond within 1-5 working days back to you.
3.You will receive instruction on how to return the Product.

Return Policy
We hope you are satisfied with your shopping at IAS.
1.If the wrong product is sent to you due to the work error of our staff, this is in line with our return policy, please contact us via info@iasrobot.com or iasautomation@hotmail.com within 24 hours to return the product or exchange, and please provide detailed pictures and videos as evidence. After the review is approved, we will be responsible for the shipping cost of return and exchange. Our customer service staff will process your return or exchange within 1-5 business days.
2.The product needs to be exchange or repaired due to your reasons:
（1）The product need to be exchange, we will notify you whether it can be replaced within 1-5 working days. If the product can be replaced, return shipping must be made at your own cost.
（2）The product need to be repaired, if the product is under the warranty , you are not responsible for the repair cost, but return shipping must be made at your own cost. If the product is out of the warranty , return shipping and repair must be made at your own cost.
3.After we receive the replacement product and check it correctly, we will provide you with the replacement product within 14 working days, and we will inform you the tracking number within 1-2 working days after delivery.
4.After we receive the returned product and check it correctly, we will provide you with a refund service within 14 working days.
5.After we receive the product that needs to be repaired, we will inform you the details of the product repair within 14 working days. After the product is repaired and shipped, we will inform you the tracking number within 1-2 working days.

Noted:
1.No returns of any type will be accepted by IAS Robot Automation if not agreed.
2.In the event of a return or exchange of a product, you are responsible for the integrity of the product until it is sent back, and as long as the product is in your possession, you shall take all appropriate steps to protect the product and ensure that the product is returned in the best possible condition. You should ensure that the returned product is securely and securely packaged.
3.Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
4.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
5.To start a return, you can contact us at info@iasrobot.com or iasautomation@hotmail.com. If your return is accepted, we’ll communicate with you abunt the details of return .
6.Once you start sending the product back to us for return or exchange, please provide us with the correct tracking number within 24 hours, otherwise you will be responsible for any delays incurred.

Does not meet Return Policy
1.The product was damaged due to your reasons.
2.The product you received is the same as the product picture we sent you to confirm, and you have confirmed it to us before shipping.

You can always contact us for any return question at info@iasrobot.com or iasautomation@hotmail.com.