FAQS
Frequently Asked Questions
About IAS
IAS is a worldwide provider, we are specializes in the procurement of spare parts for machine parts, whether new or used and discontinued products. We can meet your robot spare parts needs.We work with our customers closely to provide them the right solution for their requirements. We distribute ABB, Fanuc, Kuka and Yaskawa's robot accessories products, such as teach pendants, robot boards, robot drives, robot motors and robot power supplies, whether new or used.
IAS is a worldwide provider, we are specializes in the procurement of spare parts for machine parts, whether new or used and discontinued products. We can meet your robot spare parts needs.We work with our customers closely to provide them the right solution for their requirements. We distribute ABB, Fanuc, Kuka and Yaskawa's robot accessories products, such as teach pendants, robot boards, robot drives, robot motors and robot power supplies, whether new or used.
Orders + Returns
HOW CAN I TRACK MY ORDER?
- We will inform you of the tracking number by email after the product is shipped, and you can also track your order within 3-5 working days after purchase. Please go to this website to track your order or fill in your tracking number below for tracking.
HOW CAN I TRACK MY ORDER?
- We will inform you of the tracking number by email after the product is shipped, and you can also track your order within 3-5 working days after purchase. Please go to this website to track your order or fill in your tracking number below for tracking.
Please fill in your tracking number to track your order:
Note: In case the order was unable to track or delay, please contact us immediately to resolve it in time!
HOW DO I RETURN OR EXCHANGE AN ITEM?
- After receiving the product, if you need to return or exchange it, please contact customer service at info@iasrobot.com or iasautomation@hotmail.com.
HOW DO I CHANGE OR CANCEL MY ORDER?
- To change or cancel your order, please contact Customer Service at info@iasrobot.com or iasautomation@hotmail.com.
- After receiving the product, if you need to return or exchange it, please contact customer service at info@iasrobot.com or iasautomation@hotmail.com.
HOW DO I CHANGE OR CANCEL MY ORDER?
- To change or cancel your order, please contact Customer Service at info@iasrobot.com or iasautomation@hotmail.com.
WHAT SHIPPING TYPE ARE AVAILABLE?
-FEDEX/DHL/UPS/TNT, we recommend you to use FEDEX;
HOW TO PAY FOR SHIPPING?
- Free shipping for the product, you don't need to pay for shipping,
- The product does not include postage, freight collect, or we charge you the freight, and we pay the freight to the courier when we ship it.
-You can contact customer service at info@iasrobot.com or iasautomation@hotmail.com.
-FEDEX/DHL/UPS/TNT, we recommend you to use FEDEX;
HOW TO PAY FOR SHIPPING?
- Free shipping for the product, you don't need to pay for shipping,
- The product does not include postage, freight collect, or we charge you the freight, and we pay the freight to the courier when we ship it.
-You can contact customer service at info@iasrobot.com or iasautomation@hotmail.com.
NOTED：
Shipping time:
1. Products in stock: we will ship within 1 week after receiving the payment;
2. If the products are out of stock and need lead time: we will inform the customer that the product is out of stock and needs lead time before payment. After the customer accepts and pays, we will also inform the customer of the estimated delivery time. The estimated delivery time and the actual delivery time of the product should fluctuate within 15 days.
WHY MY ORDER WAS DELAYED?
- Have 2 reasons for the package was delayed
1. Weather condition: Our country, or your country, or the third country where airplane fly through was get storm, or bad weather condition.
2. Custom Delay: This is a rare case. Your country custom will held the product for checking the product, quality, and certification. This process may take many days for resolving.
WHY MY ORDER CAN'T TRACK AFTER 3 BUSINESS DAYS SINCE I ORDER?
- With the order (products in stock) can't track after 1 week since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing to info@iasrobot.com or iasautomation@hotmail.com.
WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/DEFECTIVE?
- If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to info@iasrobot.com or iasautomation@hotmail.com (including the photo for fast resolving).
- With the order (products in stock) can't track after 1 week since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing to info@iasrobot.com or iasautomation@hotmail.com.
WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/DEFECTIVE?
- If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to info@iasrobot.com or iasautomation@hotmail.com (including the photo for fast resolving).
Satisfaction
HOW CAN I GIVE THE FEEDBACK AFTER ORDERING?
- Sincerely, we want to get feedbacks from customers to improve our business in the future. We want to make sure our customer get 100% satisfaction with IAS. You can give feedback at here, or email to info@iasrobot.com or iasautomation@hotmail.com.
HOW CAN I GIVE THE FEEDBACK AFTER ORDERING?
- Sincerely, we want to get feedbacks from customers to improve our business in the future. We want to make sure our customer get 100% satisfaction with IAS. You can give feedback at here, or email to info@iasrobot.com or iasautomation@hotmail.com.